Return policy
Product return conditions:
1.1 The buyer can exercise the right to return a high-quality and unused product within 14 (fourteen) working days from the day of receipt of the goods, informing the seller about this, as provided for in the "Sale of goods and provision of services when contracts are concluded using means of communication"
1.2 Defective goods are returned in accordance with the order of the Minister of Economy dated June 29, 2001. by order no. 7. Regarding the approval of the rules for the return and exchange of items" by the approved rules for the return and exchange of items."
1.3 When returning quality goods, the following conditions are observed:
The Buyer's notification to the Seller about the return of the goods is submitted in accordance with the terms provided for the return of the goods - 14 days from the day of receipt of the goods.
- The product must be undamaged by the Buyer.
- The returned item must be in its original, neat packaging, unused (untested), without loss of merchandise appearance (label intact, protective film not torn off, etc.) (this clause does not apply in the case of returning a low-quality item).
-The returned item must be in the same package as it was received.
- All gifts that were received together with the purchased goods must be returned together with the returned goods.
- When returning the product, it is necessary to present its purchase receipt/received invoice, attach a photo (if there is a defect) and send an e-mail. by mail info@amnesia.lt
1.4 If the product is not fully assembled, damaged, untidy or not properly packed, the seller has the right not to accept the product, not to exchange it and not to return the money paid by the buyer for the product.
2. Return of goods:
2.1 Where to return goods:
If the conditions listed in point 1 are met, contact us to return the product: info@amnesia.lt
-Customer pays for return/shipping costs.
2.2 How will the paid money be returned?
-The money is returned within 7 days to the bank account specified by you, from the receipt of the request by e-mail.
3. Where can I go if I have a complaint about the product?
- In case of problems with the product purchased in our online store, contact us by e-mail. by mail info@amnesia.lt